A workplace emergency is an unforeseen situation that threatens your employees, customers, or the public; disrupts or shuts down your operations; or causes physical or environmental damage. Emergencies may be natural or manmade and include the following:
- Power outage
- Toxic gas releases
- Chemical spills
- Radiological accidents
- Civil disturbances
- Workplace violence resulting in bodily harm and trauma
The best way is to prepare to respond to an emergency before it happens. Few people can think clearly and logically in a crisis, so it is important to do so in advance, when you have time to be thorough.
The only thing harder than planning for an emergency is explaining why you didn’t
Emergency Management Program
FM One’s emergency management program is based on the framework of the four phases of emergency management: Prevention-mitigation, Preparedness, Response, and Recovery.
Each phase influences the other three phases and are highly interconnected.
Phase 1: Prevention & Mitigation
Prevention is the action taken to decrease the likelihood that an event or crisis will occur. Mitigation is the action taken to eliminate or reduce the loss of life and property damage related to an event or crisis, particularly those that cannot be prevented. The phase 1 of the emergency management program is a process of risk management. This process comprises of risk assessment, risk monitoring and risk communication with a key objective to reduce risks at source by requiring all stakeholders to eliminate or minimize the risks they create.
Risk assessment is a tool that provides a systematic approach in recognising hazards due to a job or task, evaluating the risks and implementing all reasonably practicable measures to prevent accidents from happening. To put it in a more simply, the tool demands one to think what could go wrong before and while carrying out his or her work and determine if adequate measures are in place to prevent a mishap.
Risk assessment comprises three steps i.e., hazard identification, risk evaluation and risk controls. Two terms used in risk assessment i.e., hazard and risk are defined as:
- Hazard – any source that has the potential to cause harm or adverse effect on someone or something (e.g., injury, illness and property damage). It includes chemical, mechanical, physical, electrical and ergonomic hazards.
- Risk – the possibility or probability that one would be harmed or suffer from an adverse effect if exposed to a hazard with the consequence of the exposure taken into consideration. It may also apply to situations with property or equipment loss or damage
FMO offers a variety of Prevention & Mitigation programs including:
- Fire risk assessment
- Emergency preparedness assessment
- Fire safety awareness outreach programs
- Workplace safety & health risk assessment
- Workplace safety & health awareness outreach programs
- Periodic structural inspection
- Fire certificate renewal inspection
- Diesel storage license renewal inspection
- Indoor air quality assessment
- FM operational robustness assessment
- Infrared thermography inspection
- Noise and vibration inspection
- Electrical system inspection
- Diesel storage tank integrity inspection
- Building system inspection
- Vehicular bridge inspection
- Street light inspection
Phase 2: Preparedness
Planning, organizing, training, equipping, exercising, evaluating and taking corrective action in an effort to ensure effective coordination during incident response are the essential elements of Preparedness. These activities ensure that when a disaster strikes, emergency personnel will be able to provide the best response possible. Preparedness is not limited to the emergency response community. You should take steps to ensure that you are personally prepared for emergencies and disasters, both at work and home. See the emergency handbook from Singapore Civil Defense Force (SCDF) for more information.
Under the Fire Safety Act (Chapter 109A), all premises with Fire Safety Managers (FSM) are required to set up a Company Emergency Response Team (CERT) by 1st March 2014. In addition, all premises with a Fire Certificate are required to develop an Emergency Response Plan (ERP). See more details information on SCDF website.
FMO offers a variety of emergency preparedness programs including:
- Fire safety manager / management (FSM) services
- CERT training – incident management, fire rescue & first aid
- CERT compliance assessment
- CERT equipment supply
- Simulated exercises
- Emergency response planning (ERP) & consultancy
- Crisis management planning & consultancy
- Mobile fire safety management system
- Workplace safety & health (WSH) management services
- Safety & health management system (SHMS) implementation
- bizSafe certification program
- ISO 45001 certification program
- ISO 45001 internal auditor training
- Workplace safety training program
- Mobile WSH management system
- Facilities management services & consultancy
- Facilities management system
- Alarm monitoring / notification system
Phase 3: Response
Emergency response is process of organizing, coordinating, and directing of available resources in order to respond to the event and bring the emergency under control.
FMO offers the following response/support services:
a. Property & Facilities
- Provision of CERT personnel (as 1st responder)
- Emergency communication / notification system
- Post-incident investigation / reporting
Phase 4: Recovery
Recovery is defined as the process of rebuilding, restoring and rehabilitating the community following an emergency. The entire recovery process may take months or even years to complete, as it seeks to support affected communities in the reconstruction of the physical infrastructure and restoration of emotional, social and physical well-being.
FMO offers the following recovery support services:
a. Property & Facilities
- Building structural integrity inspection
- Facilities and systems reinstatement / reconstruction